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FAQs and management
How do I sign up for maintenance services or install a new system with ClimaProtec?
For a no-obligation consultation or to sign up, call +34 972 658 419 or schedule an appointment at ClimaProtec’s offices.
How can I finance my new installation?
ClimaProtec offers financing options for up to 5 years through banking institutions. Schedule an appointment at our offices for more details, with no obligation.
How do I change the holder of the maintenance contract?
Maintenance contracts are annual. To change the contract holder, simply call +34 972 658 419 or schedule an appointment at our offices.
How do I change the bank account number?
To update your bank account number for your maintenance service, call +34 972 658 419 or schedule an appointment at our offices.
How do I transfer my contracted maintenance service to a new residence?
Maintenance service contracts are annual and linked to a single residence. If you move, the contract can be transferred at any time within ClimaProtec’s service area. Call +34 972 658 419 or schedule an appointment at our offices.
How can I expand my maintenance services?
If you’re already a ClimaProtec customer and want to expand your maintenance and repair services, you’ll receive a 5% discount on your rate. You can expand your services by calling +34 972 658 419 or scheduling an appointment at our offices.
Can I cancel my subscription at any time?
Maintenance contracts are annual. You can cancel at any time, but the cancellation will take effect once the contracted annual period has ended.
Please provide at least 30 days’ notice before the end of your annual contract to prevent automatic renewal.
Do maintenance services have a minimum term or cancellation fee?
All maintenance services are annual contracts, with two payment options:
- Single annual payment: The full service fee is paid upfront at the time of contracting. If you decide to cancel before completing the full year, ClimaProtec will continue providing service until the contract term ends, and no refunds will be issued under any circumstances.
- Monthly instalments (PLUS 24): The first payment is made at the time of contracting, followed by monthly payments between the 1st and 10th of each month, processed via direct debit. If you choose to cancel the contract, the monthly payments will continue, and you will retain access to the maintenance service for the remaining contract period until the end of the year.
Thus, there is a minimum annual contract term, which is renewed yearly. However, there are no penalties for early termination.
How much notice do I need to give to cancel my service?
You need to cancel your service at least 30 days before your contract expires; otherwise, we cannot guarantee that automatic renewal will be prevented.
How can I cancel my service?
Online procedure
Download the cancellation form. Fill out the form with all the required information.
Email the completed form to us with the subject line “CANCELLATION + NAME AND SURNAME of the contract holder” at contractacio@climaprotecsl.com at least 30 days before your contract’s end date.
Once we receive the completed documentation, we will contact you by phone to confirm the cancellation.
In-person procedure
You can also cancel your contract in person by scheduling an appointment at our offices.
We want to know what happened. Send us your suggestion or complaint.
It’s essential for us to know if something in your installation process or a repair didn’t go as expected. Only with first-hand information can we improve our procedures.
Once we receive your complaint or suggestion, we will investigate the issue and respond as soon as possible. This process may take between two and three weeks.
Thank you in advance for your time and understanding.
