Customer area help
Access to your documents and breakdown tracking
Frequently asked questions
How do I register for the customer area?
When you finalise your installation or maintenance contract with ClimaProtec, we’ll register you in our PiConec management system within 24 to 72 hours using your email address. You’ll receive an email from the platform with a link to the customer area, where you’ll need to complete your registration.
How do I access my customer area?
You can access it from the top section of the ClimaProtec website under “Customer area” or by clicking here.
How do I log in to the customer area?
Go to the customer area and enter your username and password.
What is my username?
Your username is the email address registered with ClimaProtec.
What is my password?
When you verify your account, you’ll be asked to set your own password.
How do I change my password?
To change your password, log in to your customer area, click on your email address at the top right and select “VIEW ACCOUNT”. In the “ACTIONS” section, you can update your password.
How do I update my contact details?
You can update your phone number through your customer area, but if you need to change your email address, please call us directly at +34 972 334 805 to request and register the change.
I’ve lost my password.
When you visit the customer area, you’ll see a link that says “Forgot your password?” Click on it and create a new one.
I received a confirmation email from PiConec.
ClimaProtec has registered you in the customer management system. You need to confirm your registration within 24 hours of receiving the confirmation.
If the link has expired, please contact us directly by phone at +34 972 334 805 or send us an email at web@climaprotecsl.com.
I haven’t received the confirmation email from PiConec.
Check your spam and promotions folders; it’s possible the email was filtered out of your inbox.
If the link has expired, please contact us directly by phone at +34 972 334 805 or send us an email at web@climaprotecsl.com.
How do I confirm my account?
When you receive the email from PiConec, you’ll find a link to confirm your account.
I get an error when I try to confirm my account.
It’s possible that the confirmation period has expired. Please contact us directly by phone at +34 972 334 805 or send us an email at web@climaprotecsl.com.
I created an account on PiConec but don’t see my documents.
We need to link the email address provided in your contract with your user account and documents. If you’re a new customer, please allow 24 to 72 hours for this to be completed.
Where can I find my invoices?
You can find them in the top menu. Click on “DOCUMENTS”.
There are no invoices in the documents section.
When you contract a maintenance service, a one-time or extraordinary repair or a new installation with ClimaProtec, we’ll send you the invoice by email for payment according to the contract terms.
Your maintenance and repair service invoices will be available in the customer area 15 days after the service or installation contract and payment.
If it’s an invoice for one-time or extraordinary repairs not covered under your maintenance plan, you’ll also see the invoice 15 days after the work is completed.
My maintenance plan is monthly, but the invoice is annual.
All maintenance plans are annual, but ClimaProtec offers our customers the convenience of paying monthly by direct debit. That’s why your invoice is annual.
I have a breakdown.
Call the 24-hour emergency and repair hotline at +34 972 658 419.
I want to track my repair status.
Once your repair is registered, you can view updates whenever changes are made in the system.
Can I upload photos of my breakdown?
No, only ClimaProtec’s technical staff can upload photos and documents.
I want to contact ClimaProtec.
Call our customer service line at +34 972 334 805, available Monday to Friday from 8 am to 1 pm and 2 pm to 5 pm.
How can I create a direct link to the customer area on my phone?
Open your mobile browser and go to https://www.piconec.es/. In your browser settings, select “Add to Home Screen”.
An icon will appear on your mobile home screen.
