Electrical and plumbing maintenance
Electrical and plumbing maintenance plans
|
Electrical and plumbing Basic |
Electrical and plumbing Plus 24 |
|
|---|---|---|
| 110 € /year | 190 € /year | |
| 16,50 € /month | ||
| Annual inspection | ||
| Emergency hotline | ||
| Labor for the first breakdown included | ||
| Urgent repair within 24 hours | ||
| Repair materials included up to €50 | ||
| 6-month repair warranty | ||
| 5% discount on other contracted products |
Prices include VAT
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Frequently asked questions
How does the annual inspection of installations work, and what does it include?
Every year we come to your home and check your electrical and plumbing installations. These inspections are very useful for preventing breakdowns and accidents in the home.
What are the most common electrical breakdowns?
Common electrical issues in homes include power surges or overloads, short circuits, electric water heater malfunctions, problems with distribution cables, tripped circuit breakers, insulation loss, network failures and faulty switches.
Even if your specific electrical issue isn’t listed, a professional electrician will come to your home to resolve it.
What are the most common plumbing breakdowns?
Common plumbing issues in homes include air in the pipes, blockages, low water pressure, broken cisterns, slow drainage, leaky taps, calcium build-up on taps, dripping or rusted taps, loose or malfunctioning toilets, bad odours from pipes and broken pipes.
Even if your specific plumbing issue isn’t listed, a professional plumber will come to your home to resolve it.
What does a repair include?
The PLUS 24 maintenance service covers the repair of the first breakdown, including labour costs.
To save time on extra trips, we bring the most commonly needed small spare parts based on the type of breakdown.
After the repair is completed, we’ll only charge for the materials actually used.
The PLUS 24 maintenance service covers up to €50 worth of materials per year. If spare parts or materials exceeding €50 per year are required, we provide a quote for the client to approve. Any additional costs will be invoiced separately with a 5% discount.
If the ClimaProtec team detects a breakdown during maintenance, we will inform you so that you can authorise the repair.
If a breakdown occurs after the maintenance visit, the ClimaProtec team will review the visit report and assess whether the issue originated before the maintenance visit.
Breakdown repairs do not include additional work such as masonry, plastering, painting or carpentry, among others.
What happens if you have another breakdown?
If you experience additional breakdowns, call the ClimaProtec breakdown service. Our team will handle your request and schedule the repair.
The call-out, technician time and materials used for the repair will be charged separately, with a 5% discount for ClimaProtec clients.
Emergency telephone assistance
As a ClimaProtec client, you have access to our 24-hour emergency hotline.
The urgent repair service is included in the PLUS 24 plan. If you do not have this service contracted, we cannot guarantee an urgent resolution of your breakdown.
Urgent repairs within 24 hours
The PLUS 24 service covers urgent breakdown assistance.
Our team will process your request and, in the event of an emergency, resolve the breakdown within 24 hours.
If the issue is only temporarily resolved, the ClimaProtec team will contact you on the next business day to ensure the breakdown is fully repaired.
ClimaProtec installation, repair and maintenance warranty
Installations carried out by the ClimaProtec team are covered by a one-year warranty, and repairs are covered by a six-month warranty.
Preventive maintenance carried out by the ClimaProtec team is covered by a 15-day warranty.
If the ClimaProtec team detects a breakdown during maintenance, we will inform you so that you can authorise the repair.
If a breakdown occurs after the maintenance visit, the ClimaProtec team will review the visit report and assess whether the issue originated before the maintenance visit.
To ensure quality and warranty coverage for installations, maintenance and repairs, ClimaProtec only installs equipment and replacement parts supplied directly by our authorised providers.
Can repairs be carried out at any of my residences?
Repairs are covered for the residences listed in the contract. We cannot guarantee service for any residences that are not specified in the contract.
How is the maintenance service paid for?
Payment can be made annually or monthly (PLUS 24), with a minimum contract term of one year, and is processed via direct debit.
What happens If a direct debit payment is returned or rejected?
If a direct debit payment is returned or rejected, our administration department will carry out the necessary contractual checks and issue a new invoice, including any associated return costs.
If payment cannot be processed, the service will be automatically cancelled.
Do maintenance services have a minimum term or cancellation fee?
All maintenance services are annual contracts, with two payment options:
- Single annual payment: The full service fee is paid upfront at the time of contracting. If you decide to cancel before completing the full year, ClimaProtec will continue providing service until the contract term ends, and no refunds will be issued under any circumstances.
- Monthly instalments (PLUS 24): The first payment is made at the time of contracting, followed by monthly payments between the 1st and 10th of each month, processed via direct debit. If you choose to cancel the contract, the monthly payments will continue, and you will retain access to the maintenance service for the remaining contract period until the end of the year.
Thus, there is a minimum annual contract term, which is renewed yearly. However, there are no penalties for early termination.
Does the service renew automatically?
Yes, the service renews automatically via direct debit.
Can I switch maintenance plans at any time?
Yes, you can change your maintenance plan after signing up.
- Upgrading from a lower plan to a higher plan: You can do this at any time. The price difference between the lower plan and the higher plan for 12 months will be calculated, and a new annual contract will be issued. Payment will be processed via direct debit.
- Downgrading from a higher plan to a lower plan: You can notify us at any time, and the change will take effect after the 12-month contract period has ended.
How do I cancel the contract?
A minimum notice period of 30 days before the contract’s expiration date is required. If notice is not provided at least 30 days in advance, the contract will be automatically renewed, and the annual fee will be charged accordingly.
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