Aerothermal system maintenance
Aerothermal system maintenance plans
| Aerothermal Basic | Aerothermal Plus 24 | |
|---|---|---|
| 150 € /year | 265 € /year | |
| 23,00 € /month | ||
| Annual climate control system inspection | ||
| Annual DHW system inspection | ||
| Refrigerant charge check (recharge not included) | ||
| Winter preparation | ||
| Maintenance certificate | ||
| Emergency hotline | ||
| Labor for the first breakdown included | ||
| Urgent repair within 24 hours | ||
| Repair materials included up to €50 | ||
| 6-month repair warranty | ||
| 5% discount on other contracted products | ||
| Basic Electrical and Plumbing maintenance |
Prices include VAT
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Frequently asked questions
How often should the heat pump for DHW be inspected?
According to RD 1027/2007, heat pump systems for DHW with a power of Np < 12 kW must be inspected every 4 years.
Systems with a power of 12 < Np < 70 kW should be inspected every 2 years.
With our maintenance services, we will perform an annual inspection. We’ll contact you and ensure your inspections are completed on time.
Np = Nominal thermal power. This refers to the unit’s heating or cooling capacity, usually expressed in kilowatts (kW).
What does the DHW heat pump inspection include?
At ClimaProtec, we perform all inspection tasks according to RD 1027/2007, ensuring your system is ready for the season:
- Cleaning evaporators
- Cleaning condensers
- Checking the tightness and levels of refrigerant and oil in refrigeration systems
- Inspecting the expansion vessel
- Checking water pressure in circuits
- Checking pipe circuit tightness
- Checking tightness of interception valves
- Calibrating safety elements
- Inspecting and cleaning water filters
- Inspecting and cleaning air filters
- Inspecting heat exchange batteries
- Inspecting water-air terminal units
- Inspecting air distribution terminal units
- Inspecting and cleaning air supply and return units
- Inspecting pumps and fans
- Inspecting thermal insulation condition
- Inspecting automatic control systems
- Inspecting duct network according to UNE 100012 standards
- Environmental quality inspection according to UNE 171330 standards (CO2)
- Maintenance certificate
What does winter preparation include?
The BASIC and PLUS 24 maintenance service includes a winter tune-up for your system, which involves checking all terminal elements of your home’s installation (radiators, underfloor heating, etc.) as well as auxiliary components.
Refrigerant recharge
If we find that your climate control system requires a refrigerant recharge during the inspection, we will provide you with a customised quote.
With a ClimaProtec maintenance contract, you’ll receive a 5% discount on your refrigerant recharge.
What does a repair include?
The PLUS 24 maintenance service covers the repair of the first breakdown, including labour costs.
To save time on extra trips, we bring the most commonly needed small spare parts based on the type of breakdown.
After the repair is completed, we’ll only charge for the materials actually used.
The PLUS 24 maintenance service covers up to €50 worth of materials per year. If spare parts or materials exceeding €50 per year are required, we provide a quote for the client to approve. Any additional costs will be invoiced separately with a 5% discount.
If the ClimaProtec team detects a breakdown during maintenance, we will inform you so that you can authorise the repair.
If a breakdown occurs after the maintenance visit, the ClimaProtec team will review the visit report and assess whether the issue originated before the maintenance visit.
Breakdown repairs do not include additional work such as masonry, plastering, painting or carpentry, among others.
What happens if you have another breakdown?
If you experience additional breakdowns, call the ClimaProtec breakdown service. Our team will handle your request and schedule the repair.
The call-out, technician time and materials used for the repair will be charged separately, with a 5% discount for ClimaProtec clients.
Emergency telephone assistance
As a ClimaProtec client, you have access to our 24-hour emergency hotline.
The urgent repair service is included in the PLUS 24 plan. If you do not have this service contracted, we cannot guarantee an urgent resolution of your breakdown.
Urgent repairs within 24 hours
The PLUS 24 service covers urgent breakdown assistance.
Our team will process your request and, in the event of an emergency, resolve the breakdown within 24 hours.
If the issue is only temporarily resolved, the ClimaProtec team will contact you on the next business day to ensure the breakdown is fully repaired.
What does the Basic Electrical and Plumbing maintenance service include?
When you sign up for PLUS 24 maintenance, the Basic Electrical and Plumbing maintenance service is included.
This service provides a biennial inspection of your electrical and plumbing installations. These inspections are very useful for preventing breakdowns and accidents in the home.
ClimaProtec installation, repair and maintenance warranty
Installations carried out by the ClimaProtec team are covered by a one-year warranty, and repairs are covered by a six-month warranty.
Preventive maintenance carried out by the ClimaProtec team is covered by a 15-day warranty.
If the ClimaProtec team detects a breakdown during maintenance, we will inform you so that you can authorise the repair.
If a breakdown occurs after the maintenance visit, the ClimaProtec team will review the visit report and assess whether the issue originated before the maintenance visit.
To ensure quality and warranty coverage for installations, maintenance and repairs, ClimaProtec only installs equipment and replacement parts supplied directly by our authorised providers.
Can repairs be carried out at any of my residences?
Repairs are covered for the residences listed in the contract. We cannot guarantee service for any residences that are not specified in the contract.
How is the maintenance service paid for?
Payment can be made annually or monthly (PLUS 24), with a minimum contract term of one year, and is processed via direct debit.
What happens If a direct debit payment is returned or rejected?
If a direct debit payment is returned or rejected, our administration department will carry out the necessary contractual checks and issue a new invoice, including any associated return costs.
If payment cannot be processed, the service will be automatically cancelled.
Do maintenance services have a minimum term or cancellation fee?
All maintenance services are annual contracts, with two payment options:
- Single annual payment: The full service fee is paid upfront at the time of contracting. If you decide to cancel before completing the full year, ClimaProtec will continue providing service until the contract term ends, and no refunds will be issued under any circumstances.
- Monthly instalments (PLUS 24): The first payment is made at the time of contracting, followed by monthly payments between the 1st and 10th of each month, processed via direct debit. If you choose to cancel the contract, the monthly payments will continue, and you will retain access to the maintenance service for the remaining contract period until the end of the year.
Thus, there is a minimum annual contract term, which is renewed yearly. However, there are no penalties for early termination.
Does the service renew automatically?
Yes, the service renews automatically via direct debit.
Can I switch maintenance plans at any time?
Yes, you can change your maintenance plan after signing up.
- Upgrading from a lower plan to a higher plan: You can do this at any time. The price difference between the lower plan and the higher plan for 12 months will be calculated, and a new annual contract will be issued. Payment will be processed via direct debit.
- Downgrading from a higher plan to a lower plan: You can notify us at any time, and the change will take effect after the 12-month contract period has ended.
How do I cancel the contract?
A minimum notice period of 30 days before the contract’s expiration date is required. If notice is not provided at least 30 days in advance, the contract will be automatically renewed, and the annual fee will be charged accordingly.
We handle the inspection and maintenance of your aerothermal system.
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